PIA to Partner With Hitit

[Abbas Ali]

Today, a senate committee on aviation reviewed issues faced by parliamentarians with reservation & ticketing system of PIA.

Secretary Aviation informed the committee that ninety percent of issues with the new system introduced by the airline have been resolved and soon parliamentarians will not face any problems with the system.

Abbas

[Abbas Ali]

PIA’s new reservation system reduces sales

Chairman asks CEO to resolve issues on top priority

LAHORE - New reservation system, HITIT, in PIA has resulted in decline in sale while the chairman had to face tough time before Aviation Committee of the Senate when senators raised questions about the system.

A letter written by PIA Chairman Muhammad Saqib Aziz to Ms Noor Gukman CEO & Chairperson HITIT Computer Services revealed.

The letter available with The Nation further reads, “HITIT team has given the timeline to fix the flight endorsement on other airlines in this week, which has not yet been addressed.

The manual process is cumbersome and not sustainable; fog season in Pakistan is approaching, which will disturb the flight schedule frequently.”

The chairman in his letter said, “PIACL switched to HITIT PSS from September 12, 2018, and right from the onset I feel that even after more than one month of the cutover some basic functionalities that are intrinsic of a PSS have not been configured correctly according to PIACL rules of business. These critical issues have been reported to the HITIT team present here in Karachi.”

During the data collection and configuration/development of the Passenger Service System (PSS), some of business processes and rules have not been implemented in the production system.

For example, the production system still has various functionalities that were tested and cleared in the user acceptance testing (UAT) environment, prior to the cutover, but are now not available.

On October 17, 2018, the HITIT PSS issues were raised in the apex forum of Aviation Committee of Senate/Parliament of Pakistan, where we had to face some difficult situation and questions by the senators, the letter added.

“In this backdrop, I am writing you to call for your personal attention to resolve the issues on the highest priority and ensure that when we go to Aviation Committee of Senate again after three weeks, we are able to give confidence to our parliament about the new PSS,” the letter said.

“In the last meeting with your team in Karachi on September 25, 2018, they had been asked to give three months comprehensive training plan to the CEO office for review, but the same has not reached till yet. Please ensure that the HITIT team should provide a proper and comprehensive training plan for all relevant PIA staff,” it stated.

“It has been observed that a lot of records which were shifted from SABRE are not properly configured in the system and our passengers are facing severe issues because of inappropriate migration of data.

Multiple issues are being reported on daily basis that our staff and agents are unable to refund or re-issue the tickets in the HITIT system.

The issues not only include the SABRE-migrated PNRs but also some HITIT PNRs have been reported in the same.”

“The system is not picking the correct fares; even it shows different fares for the same flights in TravelPort vs AgencyPortal.

This is having a serious impact on our sales,” the letter asserted.

“The Revenue Accounting Application by Accelya was targeted to be integrated with HITIT applications one week after the cutover, but the same has not yet been completed, due to which we don’t have complete picture of our sales and revenues.

HITIT should send its relevant resources and engage Accelya to resolve this issue on most priority basis,” it added.

“Our key agents had a meeting with CEO PIACL and the HITIT team also.

They had highlighted different issues which they are facing on frequent basis. In this context, they want to have your dedicated office to address and resolve the day-to-day affairs and issues. It is, therefore, required that HITIT should set up its office first in Karachi and Lahore,” the letter affirmed.

“It has also been observed that availability of the HITIT team in Karachi to support the PIA team is not ample as we understand that the cutover/migration process has not fully been completed as mentioned above and initial hiccups are still being faced by our ground teams both at sales offices and airports.

A production system, with some functionalities not configured according to the operating environment of an airline, results in decline in sales and passengers’ discomfort,” the letter concluded.

Source" The Nation

[Abbas Ali]

CEO PIA Saqib Aziz has directed airline's officials to complete Hitit project as soon as possible.

The CEO directed airline's Chief Commercial Officer (CCO) and Chief System Officer to be present at airline's head office in Karachi during the ongoing Hitit project work. The two have been barred from traveling inside or outside Pakistan till the full implementation of Hitit system.

https://www.express.com.pk/epaper/PoPup ... e=20181021

Abbas

[Sadiq]

Another casualty of cutover from Sabre to Hitit system is the stoppage by PIA of issuance of ZED tickets to its current and former employees for the last two months. These are rebated tickets issued to airline employees by other Gulf, Canadian and American Airlines by virtue of agreement.
Before implementation of Hitit system these bottlenecks to assure compatibility of Hitit with Sabre used by other Airlines should have been sorted out, but given the urgency of photo sessions they were overlooked.Similar issues are faced in booking for passengers using multiple Airlines for their journey specially in US. All this is earning bad name for PIA.

[Abbas Ali]

PIA successfully migrated to next generation PSS

Pakistan International Airlines (PIA) has successfully migrated to the next generation Passenger Services System (PSS) that will help the airline upgrade its technology to meet global benchmarks.

This was informed by Chief Executive Officer of PIA, Air Marshal Arshad Malik while briefing the Senate Standing Committee on Aviation in Islamabad on Friday about the progress report on issues of the airlines.

He said the new system will also help the airline to streamline its operations, augment service offerings, reduce costs by half at least and most importantly improve its passenger experience.

Source: The Nation

[Abbas Ali]

Senate Committee Seeks Report on the Progress of PIA's New Passenger Service System (PSS) to be Submitted Three Months Later

The issues being faced by passengers after the switching of PIA system from Sabre to Hit It also came under discussion. The PIA chairman told the committee that the ‘switch over’ had been opted for owing to the poor terms of the agreement due to which the PIA was paying huge amount of money to the US company for very little services.

He said that the new software provides better facilities for administration and passengers and will show results in a few months. The committee sought a comparative report after three months as to whether the number of complaints of passengers from PIA has changed for the better or not.

Source: The News

[Abbas Ali]

PIA's sales touched Rs 9.5 billion in Oct after system change

ISLAMABAD: After shifting from SABRE to the next generation Passenger Services System (PSS) HIT IT, the value of sales of Pakistan International Airlines (PIA) reached approximately Rs 9.5 billion in October.

Talking to APP, a PIA official said the national airlines shifted from SABRE to HIT IT on September 12.

PIA was using the old system SABRE from last 18 years, but now as the information technology has totally changed in past few years offering even more opportunities for better customer service therefore shifting to HIT IT was a good step on part of PIA, he said.

He said PIA’s new PSS will not only help the airline upgrade its technology to meet global benchmarks, but will also help streamline its operations, augment its service offerings, reduce costs by half at least and will create opportunities and improve PIA’s passenger experience.

The official said PIA employees are getting control and expertise of the new system with every passing day and the operational efficiency is improving fast.

In October 2018, a total of 13,292 flights were operating and not even a single flight was cancelled due to system change, he said.

He said the value of sales were approximately Rs 9.5 billion in October and the total tickets sold in the system were 5,61,778.

Source: The News

[Abbas Ali]

Hitit 1.38 million rupees donation cheque for the Supreme Court of Pakistan and the Prime Minister of Pakistan Diamer-Bhasha and Mohmand Dams Fund.

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[Pakistan-1]

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That’s the Indian rupee symbol isn’t it ?

[Abbas Ali]

First year of successful business between PIA and Hitit

PIA launches its mobile App for reservation

Karachi, October 16, 2019: PIA and Turkish IT Company Hitit celebrated their first anniversary of successful business partnership between the two companies. A ceremony was held to celebrate the completion of first year of successful business partnership between PIA and Hitit for airline’s reservation and ticketing system.



CEO PIA Air Marshal Arshad Malik sharing his views on the occasion said that the Hitit’s support for reservation and ticketing has facilitated in increase of airline’s revenue. He congratulated Hitit officials on one year’s completion of the successful venture with PIA and termed it as a step forward in further developing business and friendly relations between the two brotherly countries. He said that PIA has launched its mobile application which will facilitate the customer to do all reservations through mobile phones thus enhancing their convenience. CEO Hitit, Madam Nur Gokman said that the business partnership between PIA and Hitit has been very successful and will go a long way for the success of both organizations.

Towards the end of the ceremony shields were distributed to Manager Hitit Ms. Emini Ordu and PIA’s General Manager IT Asad Bukhari for their outstanding contribution towards implementation of new reservation system for PIA. Consul General of Turkey, Mr. Tolga Ucak, senior officials of Hitit, PIA and CEO’s of Travel Business were present at the occasion.

Earlier, the delegation by CEO Hitit Madam Nur Gokman visited PIA Al- Shifa Trust, Centre for rehabilitation for special children. Hitit donated therapeutic equipment for Alshifa Trust. Director Precision engineering Complex and Trustee of al-Shifa Trust Air Vice Marshal Soban Nazir Syed and Advisor to CEO Air Vice Marshal Noor Abbas briefed the delegation about Al-Shifa Trust and its activities. The officials of Hitit spent time with the special children and visited the facilities of Al Shifa Trust. They appreciated the efforts of PIA for its CSR activities and assured further support towards the noble cause. President Al Shifa Trust Mr. Muhammad Shuaib while addressing the delegation thanked for the goodwill gesture of Turkish people and their valuable gifts for the children of Al-Shifa.

CEO PIA Air Marshal Arshad Malik thanked Hitit especially the CEO Ms. Nur Gokman for the generous support and assistance. The delegation included Sohail Sajid Head of Hitit Pakistan, Mert Gulcur, Ms. Gamze Basar and Zubair Bakhtiar.

Al-Shifa Trust Centre for Rehabilitation is managed by PIA where special children are imparted education, therapies and provided with rehabilitation services.

Source: PIA Press Release

[Abbas Ali]

Advertisement in October 29 newspaper:

Hitit Computer Services is proud to serve PIA and travel agency network of Pakistan.



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[Abbas Ali]

Advertisement in February 14 newspaper:

As a top-tech aviation technology partner, Hitit is proud of serving PIA and travel agency network of Pakistan.



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[Abbas Ali]

Hitit and Crane (brand of Hitit) advertisement in October 29 newspaper:

Hitit is proud of serving PIA & Travel Agency Network of Pakistan



Abbas

[Abbas Ali]

Hitit and Crane (brand of Hitit) advertisement in October 29 newspaper:

Hitit is proud of serving PIA & Travel Agency Network of Pakistan



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